Sony Crackle Not Working | Why Crackle Not Working on Device

What’s better than streaming video content on-demand? Streaming it for free of cost, of course. And free streaming is the call of the game in the ad-supported video on demand (AVOD) streaming space. There’s no shortage of streaming video services in market, however, most of them have something in common: they’ll either charge you a chunk of money through a monthly subscription charge, or you’ll require plugging in a cable or satellite login – which charges even more money – to access some or all of the content.

Sony Crackle is a TV streaming service launched in 2007 by Sony Pictures Entertainment. Presently, the service is available in 21 countries across the Americas and is available on smart TVs, desktops, smart phones, and tablets. The service, originally known as Grouper, provides gender-specific lists of televisions, films, and originals that can be viewed with a free membership. Users who are logged in can also add songs to watch later, and set alerts to keep up with the episodes.

Why is my crackle not working?

Crackle also provides a rotating selection of a few dozen films from motion picture studios’ archives that focus on particular 6 categories: action, comedy, crime, drama, horror, and sci-fi. In the first month, you may see a kitsch classic such as Ghostbusters, while the next you won’t be lucky and will only get a few throw-away films from the ’90s.

Warning: Every film is streamed in standard definition, and a little ad floats at the bottom of the screen while the entirety of your stay.


Compatible devices: Apple,, Android TV,  Android, Windows, Chromecast, Amazon Firestick, Google Chromecast, Xbox, Playstation, Blu-ray players | Free trials: N/A | Simultaneous streams: unlimited.

Crackle not working – Always Keep in mind that

Advertisements pop up before to every movie starts and expect a few intermittently throughout the film.

To set up and activate Sony Crackle on Roku or any other device simply go with a simple method. Although several users have reported problems with the activation process.

For the updated version of the Crackle app:

Point to be note: You must be signed-in on Android TV with a Google account to update any apps from the Google Play store.

  1. Firstly, Press the HOME button
  2. Choose Apps.
  3. Choose the Google Play store app.
  4. Choose Update.
  5. Choose the Crackle app.
  6. Install the updated version of the app.

Crackle not working what to do

When Sony Crackle isn’t working, it might be because of a poor internet connection or similar issues with one of your plugging. If you are using it on your browser. Several users have reported that the issues never seemed to stop even after trying several fixes.

Firstly, confirm that your device is within reach of your wireless base station and clear of barriers that may cause network interference. Try restarting the device. If the issue exists, try restarting your modem or router. Ensure you don’t have any ad blockers enabled.

Crackle videos don’t play

  • Ensure your TV has an active internet connection.
  • Update the Crackle app to the most recent version.
  • Update your TV to the latest software version.

Sony Crackle not working – Second method:

1. Reactivate your device

You can resend the code to your device by simply going Menu Bar > My Sony Crackle > Activation.

An activation code must appear. Once you have it, follow any of the steps above to activate Crackle depending on the device you are using.

2. Change your HDMI cable

Using an older HDMI cable can cause the code to not show. If you’re using a media streaming device, unplug your HDMI cable for about 30 sec then plug it back in. If the code doesn’t show, change the cable and retry.

If you are using Apple TV, firstly, go to Settings > Audio/Video > TV Resolution, and choose “Auto“. If this doesn’t work, move to the next step.

3. Switch from Dark Mode

Sometimes, your activation code must be displayed in a darker color, which makes it impossible for you to see the code. Switch from Dark Mode or increase your TV or Monitor’s brightness in order to see the code.