How to Pay Your Consumers Energy Bill Online?

Consumers Energy is a public service corporation that offers natural gas and electricity to 6.7 million of Michigan’s 10 million residents. It serves consumers in all 68 of the state’s Lower Peninsula counties. It is the primary subsidiary of CMS Energy.

Consumers Energy operates in 2 segments – Electrical Utility and Gas Utility. The company regularly invests in keeping their utilities up to date to make sure they deliver top-quality service for their customers – having invested with over $450 million in the last five years.

Ways to pay the consumer’s energy bill 

Here are the methods:

Electronic Bill Presentment

You may enroll in the Consumers Energy bill through the preference center within your online account. When a new eBill is available, you will receive an email notification, containing a link to where you may log in and view your bill. Consumers Energy will try to show your eBill notification quickly; although, it’s your only responsibility to offer a current email address for bill notification purposes and to log in to view your bill if you don’t receive the notification email.

You should contact Consumers Energy at 800-477-5050 if you can’t access your bill online. It also is your only responsibility to ensure timely payment of all bills. Billing and payment history is available through your online account. Contact Consumers Energy at 800-477-5050 for more info regarding your bill payments.


1. Auto-Pay Checking or Savings- When you sign up for Direct Pay, the full amount of your monthly bill is automatically deducted from your checking or savings account on the bill’s due date. Details include:

  • Free cost per payment
  • Choose between eBill or paper bill
  • No online account required

2. Auto-Pay Visa or MasterCard- Recurring Card Payments is a program that allows the full amount of your monthly bill to be charged automatically to your Visa or MasterCard credit/debit card on the day your bill is generated. Details include:

  • Residential only
  • Free cost per payment
  • eBill only
  • Online account required

3. Consumers Energy Bill Payment Office- You can use cash, check or money order at a payment location near you. Details include:

  • Free cost per payment
  • Choose from eBill or paper bill
  • No online account required

5. Online at your Financial Institution-

  • A convenience fee may vary by institution
  • Choose between eBill or paper bill
  • No online account required

6. Authorized Pay Agents- Pay your bill at locations like Kmart, Walmart, Kroger and many more. Details include:

  • $1 convenience fee
  • Choose between eBill or paper bill
  • No online account required

7. By Mail-Send a cheque or money order to Consumers Energy Lansing, MI 48937. Details include:

  • Postage fee
  • Choose from eBill or paper bill
  • No online account required

8. Same Day Payment- If you’re a residential or small business customer, you can make an immediate, one-time payment over the phone with your Visa or MasterCard credit or debit card. An electronic cheque using a third party is also accepted. Call (866) 329-9593 to get started. Details include:

  • $6.25 convenience fee
  • Choose between eBill or paper bill
  • No online account required

9. Money services- Paying your Consumers Energy bill with them is a smart option.

  • It saves time
  • They’re open late so you can visit on evenings and weekends
  • They’re located in Kroger stores so you can pick up essentials while you pay your bills
  • It saves you money
  • View offers and downloads coupons to your Shopper’s Card*
  • You don’t have to pay postage fees


Pay your bill (or someone else’s bill) without logging in to your account.

Consumer’s bill pay

Consumers Energy app

The utility has launched its first mobile device Web application which offers customers a fast and easy method to report an outage and get a service restoration estimate.

Customers using this mobile application will also find links to other services and information on Consumers Energy’s website, as well as the company’s social media mobile pages on Facebook, Twitter, and YouTube.


Using a smartphone, customers who visit Consumers Energy’s Web site will automatically be connected to the new application. The application was created by Consumers Energy employees.

It will work on Blackberry, Droid, iPhone, and Windows 7 mobile devices and other smartphones.

The principal subordinate of CMS Energy, Consumers Energy, provides natural gas and electricity to nearly 6.5 million of Michigan’s 10 million residents in all 68 Lower Peninsula counties.

Reduce consumer energy bill

  • Reduce Energy Waste with Smart Power Strips – Devices that continue to draw power when they appear to be turned off can cost up to $200 a year in wasted energy. Take a stand against this by regularly unplugging your devices, or allow a smart power clear to do the work for you. The features of advanced power strips make it easier than ever to ensure devices are fully powered down.
  • Maintain Your Heating and Cooling System – The average household spends more than $2,000 a year on energy bills, with nearly half of that going to heating and cooling. A well-maintained system can save more. 
  • Set Your Refrigerator for Optimum Cooling and Freshness – ENERGY STAR recommends a temperature range between 35° and 38°F to keep food fresh while not wasting energy
  • Use the Cold Water Cycle in Your Washing Machine– Washing your clothes in cold water saves big on water heating costs. It also keeps colors from fading and clothes from shrinking.
  • Save the Game Console for Gaming – If you stream content to your TV, use a dedicated set-top box, smart TV or streaming-capable Blu-ray player. Game consoles use too much energy than these alternatives.
  • Heat Your Water to 120°F– At an average of $250 a year, water heating is the second-largest energy cost for most households. Don’t heat your water too much only to mix it with cold.

Consumer’s energy outage

The easiest method to report an outage is to use our online Report your Outage tool. You can also call at 800-477-5050 to report a Consumers energy power outage. When you call you can select to use an automated system or speak to a Customer Service Representative.