How to fix HBO GO buffering and HBO Now Buffering issues?

HBO GO Buffering

HBO Go is one of the best online video streaming services available in the market right now. It’s an everywhere TV offered by the media giant Time Warner owned cable network HBO.

However, just because it’s one of the most famous video streaming service out there, it’s not exempt from the technical glitches software’s or apps face every now and then. In case you are currently experiencing an issue with the HBO Go, we are here to help.

One of the most commonly recurring problem with the HBO Go app, is the hbo Now buffering issue. While streaming online, the video will suddenly stop and start buffering.

Internet connection

The most obvious and common cause of the issue is slow or no internet connection. Since HBO Go is an online video streaming service, it constantly needs to download content over the internet. If your videos are buffering, it’s possible that the internet access of the device has been interrupted.

Simply check your connection by visiting a different website on the same network. If your internet is working, check whether the internet speed is up to the recommended mark (3MBPS).

If this has been a recurring issue, make sure your device is getting a strong enough connection. Make sure your device has direct and uninterrupted access to the wireless router. Try moving the router or modem closer to the device.

Restart device

Time and time again, we have said on this platform that a restart can fix a thousand problems and we stand by our statement. Restarting your device is like unclogging the drain. It fixes most of your problems.

Simply unplug your device (preferably both network and device) and plug it back in after waiting at least 30 seconds. Connect your device and try streaming the video again.

Reinstall app

If you are still facing issue streaming the videos on HBO Go, you should try reinstalling the application in your device. This will make the interface as good as new. It will also clear all the data making it faster.

The process of uninstalling the application is different for every device. If you don’t know how to uninstall applications from your device, you should look it up.

Once you have successfully uninstalled the application from your device, restart your device, download and reinstall it again. Stream video online and see if the issue has been resolved.

Outdated app

If, somehow, you are still facing HBO GO Keeps buffering issue, there is a possibility that your application is outdated. HBO is a dynamic company, therefore, it releases updates for their apps every now and then in order to make the interface better.

These new versions consist of new features and support latest operating systems. In time, the older versions become obsolete and start facing issues. On the bright side, all you need to do to resolve this issue is to update your software.

HBO Now buffering & HBO GO buffering how to fix

Buffering can ruin any good movie, TV show or event. It, arguably, is the worst thing that can happen when you are watching a video. You need a high-speed internet connection, minimum download speed of 5 Mbps if you want to stream HD videos.

HBO Go and HBO Now adjust the video quality, based on the network strength, bandwidth and connection speed. The videos only buffer when you have set the video quality yourself, when your internet speed is too slow to stream the lowest quality video or when the connection speed is fluctuating. In case the internet connection is disrupted or disconnects, the video will come to a halt and you will have to reconnect your device to continue.

If you are having buffering issues with HBO Now and HBO Go, here are some things you can try:

1. It could simply be a browser issue. You can try using a different browser to see if the buffering issue persists. The HBO services support several browsers including Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, etc.

2. Check the cables on your Network and streaming device. There is a possibility that loose cables are affecting your internet speed or streaming. Make sure all the wires are tightly connected to the ports.

3. Check whether the internet is working, and if so, check whether the internet speed is higher than the minimum download speed required by the service. There is a possibility that the internet is temporarily down, or that it is fluctuating. The minimum download speed for both HBO Now and HBO Go is 5 Mbps. In case your download speed is lower than the minimum requirement, you need to contact your Internet service provider.

4. Restart may be a cliched troubleshooting method, but it still works. Simply restart all your devices and check to see if the issue has been resolved. To restart your device:

  • Close all apps
  • Turn off computer
  • Unplug your computer and network devices (modem, router, etc)
  • Reconnect power to computer and network devices
  • Let the devices turn on
  • Turn on your computer
  • Go to HBOGO.com and try to play a video

5. If you are using other devices on the same network as well, you need to reduce network traffic. Each device sucks a lot of data from the network, slowing it down for others. If you want heavy internet usage over a period of time, you need to temporarily disconnect other devices from the network.

5. If a wireless connection is too much trouble, you can try a wired connection for faster and direct connection.

The steps above usually resolve all HBO GO buffering issues with the HBO Go and HBO Now services. However, if you still experience any HBO NOW buffering issues with your streaming service, you can contact the customer support helpline.

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