The inmate telephone service provider at the facility where your friend or family member is housed is ICSolutions. ICSolutions allows you to set up one of two account types to fund (prepay for) ICSolutions inmate calling.
ICSolutions Inmate Calling Solutions (ICSolutions) was founded in 2002 as a telecommunications product provider for the inmate calling industry. They serve over 260,000 inmates in over 230 correctional facilities across the United States. Six different prison systems are included. You can communicate with your loved ones by ICSolutions who are incarcerated. You can also become prison pen pals by writing to the inmates.
How To Use ICSolutions for Inmate Calling?
Any inmate who has access to someone else’s prepaid or debit telephone ICSolutions account can call out. Incoming calls are the only calls that are not permitted under any circumstances. If you want to call your incarcerated loved one, the best way is to request a phone call through a letter. Inmates can use ICSolutions to contact the following people: family members, friends, lawyers, and other legal professionals.
Remember that all phone calls between you and your inmate are recorded.
How do you use ICSolutions?
The visitor visitation system is available from ICSolutions. ICSolutions visitation
Allows friends, family members, and professionals to conveniently schedule and conduct a visit, avoiding wasting time waiting in long lines or traveling to the facility.
Log in to your existing ICSolutions account or create a new account by visiting www.icsolutions.com from any internet-enabled device.
Log in to your ICSolutions account and click Schedule New Visit under Upcoming Visits. Enter the facility’s name here. Read the rules and then click Agree to proceed. Input the inmate’s name or ID number. Choose whether you will be visiting ONSITE, INTERSITE, or OFFSITE (from a computer or Android device).
When you schedule an OFFSITE visit, the cost will be charged to your ICSolutions® account. Choose a date from the list of available days for your video visitation session.
How Do ICSolutions Inmate Calling Services Work?
When you have a Prepaid Account, you can continue to accept calls from inmates even if:
- You have a cell phone
- Your local telephone company does not bill ICSolutions to collect calls.
- Your phone number has exceeded its collect call spending limit.
You can easily set up a free Prepaid Account and buy prepaid phone service in three ways:
1) Online: – Our Online Payment Processing Service is the quickest and easiest way to set up an account and purchase prepaid phone services. This service enables you to purchase prepaid phone services using a credit or debit card conveniently. As soon as your payment is received, the inmate will be able to call your designated phone number.
2) By Phone:- Call customer to speak with one of our bilingual (English and Spanish) Customer Care Representatives, who are available 24 hours a day, 365 days a year, to answer your questions and process your order.
3) By Mail:- To purchase prepaid phone services for a Prepaid Account, please send a cashier’s check or money order to ICSolutions Attn: Customer Service Department/Prepaid Account 2200 Danbury Street San Antonio, TX 78217
When purchasing prepaid phone services by mail, please include your name, address, and the phone number you wish to receive calls with your payment.
Who Can Use ICSolutions Inmate Phone Service?
ICS Corrections, Inc. is the service provider for adult in custody phone calls at all Oregon Department of Corrections (DOC) facilities. You can also put money on an adult in custody’s account through ICS Corrections, Inc.’s billing partner, Access Corrections.
When you receive a phone call from an AIC, you should be aware of the following:
- If you have not already done so through ICSolutions, you will be required to authenticate your phone number when an AIC phones you using the ICS Corrections, Inc. system for the first time.
- You will not need to submit this information again once your number has been confirmed.
- Set up a free ICS Corrections, Inc. account on the ICS Corrections, Inc. website or at the registration kiosk in the Salem Dome building lobby to verify your phone number.
- A call might last for up to 30 minutes.
- All phone calls are monitored and recorded, with the potential for inappropriate or unlawful content to be marked for review.
Sending a voicemail to an adult in detention through ICSolutions jail calls, ICS Corrections, Inc. is another means to communicate by phone. You can leave a voicemail message for an AIC once your phone number has been authenticated and paid. The cost of a voicemail message is $0.50. You’ll need the 4-digit PIN you created when you set up your online account, as well as the AIC’s state ID number, to leave a message. Call customer care to leave a voicemail.
How do I put money on an inmate’s ICSolutions?
At facilities that offer these services, Secure Deposits makes it simple and secure to contribute funds to your incarcerated friend or loved one’s commissary account. All money deposited through Secure Deposits is guaranteed and posted to the resident’s account in real-time. You’ll have peace of mind knowing that your friend or loved one may buy what they want for a nice stay thanks to three simple ways to fund an account:
- Deposit funds online.
- Phone: To speak with a bilingual (English and Spanish) customer care agent, call toll-free number.
- In-facility kiosk—in the lobby of correctional facilities and Access Corrections kiosk that accepts cash, credit, and debit cards are available to process your deposit.
How do I get my money back from ICSolutions?
Unless otherwise required by law, Prepaid Account phone services terminate six months after the date of your last purchase. You may request reimbursement of an unexpired balance if you choose to end a Prepaid Account. Call on ICSolutions phone number to get a refund over the phone. ICSolutions
Customer Service Representatives are available 365 days a year, 24 hours a day.
ICSolutions 2200 Danbury Street San Antonio, TX 78217 ICSolutions 2200 Danbury Street San Antonio, TX 78217 ICSolutions 2200 Danbury Street San Antonio, TX 78217.
When requesting a refund via e-mail or letter, make sure to include your name, address, and Prepaid Account phone number.
The inmate telephone service provider at the facility where your friend or family member is housed is ICSolutions. ICSolutions allows you to set up one of two account types to fund (prepay for) ICSolutions inmate calling.